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MISSION statement
 
Our Mission is to help your loved ones continue to live at home with the assistance of companion/custodial care. Guardian Values are fact based on the golden rule "Do unto others as you would have done unto you." Our referrals come from our heart to your home.

Parents and loved ones do not want to be burdens to their children as they continue to age and possibly require assistance, yet they need someone to rely on to help them. A companion caregiver is by far the best solution all the way around. Once care is set up, the family is assured that their loved one is provided with the assistance and care that they would provide if only time allowed. The visits with your loved ones are now fraught with enjoyment and peace of mind. You need not have to worry about having to wash laundry, prepare meals or clean while you visit; your only need is to enjoy your loved ones companion and reminisce.

Guardian assures that the care is provided by companions with a variety of qualities including:

• Competent
• Mature
• Nurturing
• Reliable
• Trustworthy
• Caring
• Informed Communication link for
the family - when changes in
service occur
• Interest of Client in Mind
• Friendly

HISTORY of guardian
 
The history of Private Duty can be traced back as far as the late 1800's. In my family alone, I can trace it to the 1930's when my grandfather and grandmother took care of his father that suffered a stroke. When he passed, they assisted his mother, and when the time came they assisted my grandmother's mother. In addition, my mother's grandmother suffered with rheumatoid arthritis and walked with a cane. She lived with her oldest Son (my maternal grandfather) and his family until she passed away. As with my family and many others in the past, care for the elderly or infirmed family members was taken care of by family members, close friends or neighbors.

As time goes on, it becomes increasingly difficult to schedule one more thing into our lives. Many of us (I, myself am one) am a part of the sandwich generation. We are sandwiched in between the care of our parents and the raising and activities of our own children. My own parents were in the same situation. However, I witnessed first hand, my mother, the oldest of nine, taking a leave of absence from her career and going back home to provide one on one care to her father. They were fortunate because with nine children and nine in-laws, they had a "pool" of available caregivers to assist with his needs. Four years later, my paternal grandmother, moved in with us. My parents, uncles, siblings, and I assisted with her care.

Between the two, I can honestly say my grandmother would have preferred to have stayed in her own home. Almost daily she would ask to go home and would recommend that to close friends who would come to help her. Unfortunately, she did not remember that almost all of them had passed away, and that those remaining were in their nineties as well. The care we provided to my family members was in the early 1980's. Today things have changed a little. Many folks are working swing shifts, odd hours, or are commuting to surrounding cities. Oftentimes, there is no one left at home to provide the care and companionship that is needed.

Guardian In Home Services has been available since December 1996 to meet the growing needs for Elder/Respite care in the Eastern Panhandle. We are Homegrown locally owned and operated.

In the late 1980's while still in school Melissa would spend Saturday helping her two great aunts who didn't drive. She would drive her elderly great aunt and her sister to Heartland and Sign out the remaining sister to bring her home for the day. While assisting he aunt, the duties included housework, setting their hair, errands and companionship

In the 1990's my parents, siblings, and myself provided care and support services to our uncle. We managed to meet his needs with everyone's help. We had decided a schedule for when; errands, groceries, laundry and doctor's appointments were needed. I can say that he honestly wanted more companionship and company. Often times, our visits were short due to the duties completed during the visits and to work requirements and children.

SOME testimonials...
 
It is a pleasure working with Melissa and Flo. They are always willing to assist in any way and to lend an ear. I am thankful for a good management staff. Thanks guys.
KV

I have been with Guardian for ten years. They are one of the most finest places and people to work with. I would refer them to anyone. I have nothing but good to say about them. I am especially proud to work with Florence Bowers. SLL

I have been with Guardian for ten years and have been quite happy with the service that they provide. I enjoy their open communication. I hope that I can be with the agency for another 10 years.
MB

I have been with the agency for six years. Guardian is a good agency to work for and also very nice to their clients. I have made a very good living working for Guardian and hope to continue to do so.
DG

I have been with Guardian for 1½ years. If it had not been for Guardian, I would have been homeless. I hope to be able to stay with Guardian for a long time.
WS

GUARDIAN staff
 
The Management staff:
The Management staff has a combined experience totaling of over 45 years of care provider experience, whether it be hands on or supervising those providing the care. Mrs. Winstead has been working in the service industry for over 15 years. She has completed a comprehensive course through the Society of Certified Senior Advisors (SCSA) and earned the designation of Certified Senior Advisor (CSA). SCSA is an international organization that has trained more than 20,000 professionals to meet the changing needs of a growing senior population. "The health, financial and social needs of seniors are different and more complicated than those of any other age group. SCSA keeps professionals from a wide variety of fields abreast of all these issues by providing education, training, support and communication resources to those of us dedicated to serving seniors."
Guardian's Companion Care Coordinator, Mrs. Florence "Flo" Bowers, has been with the agency from the very beginning as a care provider moving on to its Companion Care Coordinator. Prior to coming to Guardian Mrs. Bowers provided care to clients in the private sector. Her experience is as follows: she was a private care attendant for a couple. The husband was a stroke patient and the wife was an Alzheimer's patient. In the beginning Flo was the night person from Friday night to Monday morning; progressively moving to a Monday through Friday position. Upon their death in 1997, Flo obtained a caregiver position with Guardian. Because of her caring personality and great people skills, Flo was once again promoted to a position of Management; being Client Care Coordinator and we are thankful for all her contributions and hard work for Guardian. Kristin Herrell joined Guardian in January of 2007. Prior to Guardian she worked in elder care for several years, before working for a marketing firm for the last 15 years as a quality assurance supervisor. Since joining Guardian's staff as Companion Care Coordinator, Kristin has helped provide In-Home care for many families. Staci Chilcott joined the Guardian staff in September of 2007. Prior to Guardian she worked in customer service for the In Touch Call Center answering service for 6 years. She brings experience from a variety of fields, to now being able to help provide In-Home care for elder's to stay in their home with assistance.

Care Providers:
• Caregivers range in age from 21-70. They are parents, grandparents, homemakers, teachers, nurses, college students, and career caregivers.
• Complete a SSI verification
• National Criminal Background check
• Local 7 year Felony Background check in the state of their residence
• Registrants have verifiable references confirming two years of companion care/elder care experience.
• Some caregivers are CNA (Certified Nursing Assistants) - weary of the patient workload in facilities, they prefer and enjoy the one-on-one they provide to our clients

Once registered with our agency many caregivers pursue continuing education in First Aid, CPR, etc. I am proud to say a few have enjoyed the difference they have made and are now Licensed Practical Nurses or Registered Nurses that now work in our local hospitals as well as Home Health Agencies an Hospice.

Referred caregivers enjoy the opportunity to make a difference in their clients' lives. These personal skills, experiences, and spoiling tactics contribute to the welfare of their client. Our caregivers possess compassion and genuine interest in working with our elderly clients. We seek caregivers with skills and experiences to match to the needs of each client. When interviewed, we ultimately ask ourselves is this someone that I would have to come in to take care of my loved one?

( Caregiver Interest Form )

Caregivers referred not only assist with Activities of Daily Living, but they also encourage their clients to assist with activities that they are also still capable of handling. This helps to stimulate their thinking and create a feeling of self worth.

Caregivers are also screened as if they are for our own family members. We have a high retention rate; many of our caregivers have been with us since we started.

Caregivers referred are not the employees of Guardian but are
Registered Independent Contractors that provide companion/custodial care to our clients and the public.

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